FAQ
GENERAL QUESTIONS
Q: What is the OMYF 50/50 Raffle?
A: The 50/50 tickets sold go into a prize pool. At the designated time a random winner will be selected. The winner will receive 50% of the net proceeds and the remaining 50% of the net proceeds is donated to the Orlando Magic Youth Foundation and their initiatives within the Central Florida area. Every ticket transaction is electronically recorded and updated on the mobile devices and 50/50 website so that fans can see the funds raised in real time.
Q: Who can play?
A: The Raffle is open to individuals that must be eighteen (18) years of age or older at the time of the drawing.
Q: Where can you purchase 50/50 raffle tickets?
A: Tickets can be acquired on the Orlando Magic App, magic5050.com, or during home games by visiting our kiosks in the Kia Center located on the Terrace and Promenade levels. We also have roamers stationed through out the arena that can spotted wearing lime green.
Q: What type of payment is accepted?
A: Raffle sellers accept debit and credit cards only. Cash purchases are only available in person at the kiosk at Section 113 on the Terrace Level on game days.
Q: Does the winner have to be present to win?
A: No. However, you have 14 business days to claim the prize.
Q: When is the 50/50 drawing?
A: The winning number will be randomly selected during the 4th quarter of the Orlando Magic home game and will be displayed on the 50/50 website.
Q: How do you claim the prize?
A: To claim the jackpot prize, a winner must contact a 50/50 representative at omyf@orlandomagic.com and provide proof of their winning ticket during the claim period (14 days after Raffle is drawn).
Q: Do I have to purchase tickets to participate in the Raffle?
A: No contribution or purchase is necessary to enter or win. You can obtain a ticket by going to the magic5050.com Rules Page.
TECHNICAL HELP
Q. Why does magic5050.com require my location and/or why am I receiving the following prompt: "https://magic5050.com would like to use your current location?"
A: Your current location is required to confirm eligibility.
Q. What if I already selected "Don't Allow"?
A: Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions.
Q. What if I receive the following prompt: "You must allow your browser to share you location to purchase tickets, Please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"?
A: The browser should reload the page and ask you to share location upon loading. Note: In some browsers, the popup may say "close" instead of "OK"
Q: What if I cannot purchase tickets on magic5050.com due to location issues?
A: You may have told your browser to never share your location. You need to change that setting to allow sale.
For iOS devices:
- Go to the Settings App.
- Go to Privacy.
- Go into Location Services.
- Ensure "Location Services" are on.
- Scroll down and click "Safari Websites."
- Make sure that Allow Location Access is set to "While Using the App."
Chrome has the same setting if you are using that instead.
For Android (though this may vary by version):
- Go to Settings App.
- Go to Location and make sure that it is on.
- Go back to previous screen and go to Apps.
- Go to Chrome.
- Click Permissions.
- Ensure that Location is enabled.
Note: If still experiencing problems, go to a maps app and see where it places you.